This privacy policy (hereinafter "Privacy Policy") protects your privacy while you use our website, which is hereinafter referred to as "the Product" and is located at https://voiceforgippsland.com or https://voicesforg.com.

​The Product is owned and operated by James-Anthony Gregory Giorlando, trading as James-Anthony Gregory Giorlando ABN 67546382618.

We are committed to protecting Your privacy while You use the Product.

This Privacy Policy only applies to the Product. The Product may contain links to other websites or applications, but if that is the case, the Privacy Policy does not apply to any of those linked websites or applications.

We gather certain information from product users, and this Privacy Policy explains what information we collect, how you can access it, and your rights regarding how we use it.

By continuing to use the Product, You acknowledge that You have had the chance to review and consider this Privacy Policy, and You acknowledge that You agree to it. This means that You also consent to use Your information and the method of disclosure described in this Privacy Policy. If You do not understand the Privacy Policy or do not agree to it, please do not use the Product.

Definitions

●      "Company IP" includes, but is not limited to, the contents, layout, design, colours, appearance, graphics and imagery of the Website, Content and Materials as well as all copyrights, trademarks, trade secrets, patents and other intellectual property contained in the Product, Content and Materials.

●      "Content" means any content, writing, images, audiovisual content or other information published on the Product.

●      "Effective Date" means the date that this Privacy Policy comes into force.

●      "Goods" means any or all goods provided by or on the Product.

●      "Items" means any and all of the Products, Goods, Services, Content and Materials collectively.

●      "Materials" means any materials, information or documentation that We may provide to You in connection with Your use of the Goods or Services or Products, including documentation, data, information developed by Us or owned by Us, and other materials which may assist in Your use of the Goods or Services or Product.

●      "Parties" means both You (the user of the Product) and Us (the owner of the Product) collectively.

●      "Personal Information" means information we obtain from You in connection with Your use of the Product.

●      "Privacy Policy" means this Privacy Policy.

●      "Product" means the website, including all pages, subpages, blogs, forums, other connected pages, and all other connected internet content, the home page or main page of which is located at https://voicesforgippsland.com.

●      "Services" means any or all services provided by or on the Product.

●      "Third-Party Links" means links or references to websites other than the Website, to content other than the Content or to materials other than the Materials, none of which are controlled by Us.

●      "Third-Party Service Provider" means a Third-Party, separate from Us or Our company but which provides services that assist Us in serving You. This may include but is not restricted to web hosting, IT services, security services, payment processing, deliveries, customer service, order fulfilment or other services.

●      "Us", "We", “Our", or "the Owner" refers to James-Anthony Gregory Giorlando, trading as James-Anthony Gregory Giorlando ABN 67546382618.

●      "Us", "We", “Our", or "the Owner" also includes any employees, affiliates, agents or other representatives of James-Anthony Gregory Giorlando, trading as James-Anthony Gregory Giorlando ABN 67546382618.

●      "You" or "Your" refers to the user of the Website.

●      "Your Content" means any Content posted to or added to the Website, Content or Materials by You or by somebody authorised by You or doing so on Your behalf.

​Interpretation

●      In this Privacy Policy, unless the context otherwise requires, the following rules of interpretation shall apply:​

○      Words referring to one gender include every other gender.

○      Words referring to a singular number include the plural, and words referring to a plural include the singular.

○      Words referring to a person or persons include companies, firms, corporations, organisations and vice versa.

○      Headings and titles are included in this Privacy Policy for convenience only and shall not affect the interpretation of this Privacy Policy.

○      Each Party must, at its own expense, take all reasonable steps and do all that is reasonably necessary to give full effect to this Privacy Policy and the events contemplated by it.

○      Any obligation on a Party not to do something includes an obligation not to allow that thing to be done.

​Type of Information and How It is Collected

●      When you use the Product, we may collect information from you through automatic tracking systems (such as information about your browsing preferences).

●      In addition, we may collect information that you volunteer to us (such as information that you provide during a sign-up process or at other times while using the Product).

●      In order to access all of the features of the Product, You are required to register as a user. During the registration process, We collect some of Your Personal Information in the following manner:

○      We will not collect information identifying you personally except when you specifically volunteer that information to us.

○      The information that We will collect from You at registration includes:

■      Name, email address, postal address, contact number, date of birth, and any other information permissible by law as required for the sale of products or services. This information may be used for the facilitation of Our rewards program.

○      By undergoing the registration process, You consent to Us collecting Your Personal Information, including the Personal Information described in this clause. You also consent to Us collecting any other Personal Information and storing, using or disclosing Your Personal Information per this Privacy Policy.

●      ​In order to access some specific features of the Product, You are required to provide some Personal Information. During this process, We collect some of Your Personal Information in the following manner:

○      ​We will not collect information that identifies You personally, except when You specifically volunteer that information to Us when using specific Product features. These specific Product features might include, but are not limited to:

■      ​making purchases

■      ​​receiving notifications by text message or email about events and promotions

■      receiving general emails from Us

■      commenting on Our content, such as blogs, articles, photographs or videos, or participating in Our forums, bulletin boards, chat rooms or other similar features

○      In addition to any Personal Information you must provide to access these additional Product features, you may be required to provide more specific information in some cases. For example, you may need to provide credit and postal addresses for card information, billing information, and make purchases.

●      From time to time, we may request information from You to assist us in improving Our Products, Goods, Services, Content, or Materials. For example, we may ask you to answer questions about your demographics, shopping preferences, or other preferences related to the Product.

Cookies

●      Cookies are small files stored on Your computer or mobile device that collect information about Your browsing behaviour.

●      Cookies do not access information stored on Your computer.

●      Cookies enable us to tailor our configurations to Your needs and preferences in order to improve Your user experience.

●      Most internet browsers accept cookies automatically, although You are able to change Your browser settings to control cookies, including whether or not You accept them and how to remove them. You may also be able to set Your browser to advise You if You receive a cookie, or to block or delete cookies. However, if You do this, You may be prevented from taking full advantage of the Product.

●      Third parties who advertise on the Product may use cookies to learn about Your browsing preferences and present relevant advertisements to You. Cookies enable these advertisers to recognise Your computer each time You are sent an advertisement. It allows them to compile information about where You saw their advertisement, and to better target their advertisements. You may notice these targeted advertisements on the Product or other websites You visit. We do not control the cookies that these Third-Party advertisers may use. This Privacy Policy only addresses Our use of cookies and does not address the use of cookies by any of these Third-Party advertisers. For information about the use of cookies by these Third-Party advertisers you will need to consult their privacy policies or cookies policies respectively.

●      Please refer to Our Cookies Policy for further information.

How Your Information is Stored

●      Please note that no systems involving the transmission of information via the Internet or the electronic storage of data are completely secure. However, we take the protection and storage of Your Personal Information very seriously. We take all reasonable steps to protect Your Personal Information.

●      We use appropriate physical, digital, managerial and security systems to store Your Personal Information and to protect it against unauthorised access, destruction or disclosure.

Third Parties

●      We may occasionally provide some of Your Personal Information to Third-Party Service Providers so that they can help us serve You via the Product. In particular, we may use Third-Party Service Providers to assist with information storage (such as cloud storage).

●      We may provide some of your personal information to third-party service providers to analyse data or track usage. For example, we may use these services to find out where page requests come from, the dates and times of page requests, details of any website that referred You to the Product, and other details about your usage of the Product. This information enables us to understand the Product's usage patterns and improve the Product.

●      We may use Third-Party Service Providers to host the Product. If this occurs, that Third-Party Service Provider will likely have access to some of Your Personal Information.

●      We may use Third-Party Service Providers to fulfil orders in relation to the Product.

●      We may allow third parties to advertise on the Product. These third parties may use cookies in connection with their advertisements (see the "Cookies" clause in this Privacy Policy).

●      We may use Third-Party Service Providers for the following services in relation to the Product:

○      Sending emails or messages about product and business updates

○      Providing search results through on-site search engine

○      Providing repairs and maintenance for goods and services purchased.

○      Processing transactions.

○      Sending emails or messages about deliveries.

○      Other solicited emails or messages relating to any business matters between You and Us.

●      ​For your information, some of Our Third-Party Service Providers may be located outside Australia and may not be subject to Australian privacy laws. The countries or regions in which our Third-Party Service Providers may be located include the USA, Central and South America, the European Union, Asia, and the Asian Subcontinent.

●      However, We only share Your Personal Information with a Third-Party Service Provider if that provider agrees to Our privacy standards as set out in this Privacy Policy.

●      Your Personal Information will not be sold or otherwise transferred to other third parties without Your approval.

●      Notwithstanding the other provisions of this Privacy Policy, We may provide Your Personal Information to a Third-Party or third parties to protect the rights, property or safety of Us, Our customers or third parties, or as otherwise required by law.

●      We may also share Your Personal Information with the following third parties:

○      We share your information with our payment processing partner, Stripe. As part of this partnership, we direct 1% of our revenue to help scale emerging carbon removal technologies. This initiative is called Stripe Climate. More information about this initiative can be found at https://stripe.com/au/climate.

●      We will not knowingly share Your Personal Information with any third parties other than in accordance with this Privacy Policy.

●      If Your Personal Information might be provided to a third party in a manner that is other than as explained in this Privacy Policy, You will be notified. You will also have the opportunity to request Us not to share that information.

​Related Entities

●      We may share Your Personal Information, including Personal Information that identifies You personally, with any of Our parent companies, subsidiary companies, affiliates or other trusted related entities.

●      However, We only share Your Personal Information with a trusted related entity if that entity agrees to Our privacy standards as set out in this Privacy Policy.

Combining Information

●      We may combine, link, or aggregate some of your information to better understand your requirements. This may enable us to design the product better and may also assist with our business or administration requirements.

●      We may also share aggregated information with third parties, but only if that aggregated information does not contain any information that identifies You personally.

​How Your Information is Used

●      We use Your Personal Information to help us improve your experience with Our Product. We may use Your Personal Information for purposes including but not limited to:

○      order fulfillment.

○      providing customer service to You.

○      marketing and advertising to You, including both direct and indirect marketing and advertising and marketing and advertising about products that may interest You based on Your preferences or demographics.

○      advising You about updates to the Product or related Items.

Vulnerable Users

●      We may collect information from specific categories of users who may be particularly vulnerable, including those with access to Our website.

●      Information collected from vulnerable users in accordance with this clause is collected to help us improve the Product and your user experience.

●      Information collected from vulnerable users per this clause is collected, used, and, if applicable, disclosed per the general provisions of this Privacy Policy.

Merger, Restructure or Sale of Our Business

●      Part or all of Our business may be merged, restructured or sold including but not limited to through an ordinary sale of business or of stock, a corporate reorganisation, a change in control, bankruptcy or insolvency proceedings.

●      In the event that such a merger, restructure, or sale occurs as described in the preceding sub-clause hereof, We may transfer Your Personal Information, including personally identifiable information, as part of that merger, restructure or sale.

​Information You Release

You acknowledge and agree that if you publish or submit Personal Information in publicly accessible sections of the Product (such as forums, bulletin boards, chat rooms, or similar sections), you are solely responsible for releasing that Personal Information. We are not liable or responsible for the release of that Personal Information.

​Email Opt In/Out

If You receive an email from Us in relation to the Product and would prefer not to receive such correspondence in the future, You may follow the instructions in the email to opt out of future correspondence. You may also contact Us using the details at the bottom of this Privacy Policy in order to opt out of future correspondence. We will make all reasonable efforts to promptly comply with Your requests. However, You may receive subsequent correspondence from Us while Your request is being handled.

​Accessing, Updating and Correcting Your Personal Information

●      You have the right to request access to any of Your Personal Information which We are holding.

●      You have the right to request that any of Your Personal Information which We are holding be updated or corrected.

●      In order to request access, an update or a correction to Your Personal Information, you may contact us using the details at the end of this Privacy Policy.

Disclaimer Regarding Security

By continuing to use the Product, You agree to the terms of this Privacy Policy. You acknowledge, agree and accept that no transmission of information or data via the Internet is completely secure. You acknowledge, agree and accept that We do not guarantee or warrant the security of any information that You provide to Us and that You transmit such information at Your own risk.

​Changes to This Policy

●      We may make changes to this Privacy Policy at any time at Our sole discretion.

●      If We make changes to this Privacy Policy, unless We obtain Your express consent to those changes, then such changes will only apply to any information that We obtain from You after the date the changes take effect.

●      If We make changes to this Privacy Policy, Your continued use of the Product after the date the changes take effect confirms that You acknowledge, accept and agree to those changes.

Complaints

●      We take customer satisfaction very seriously. If You have a complaint in relation to Our handling of Your Personal Information, We will endeavour to handle it promptly and fairly. For Your information, an overview of Our complaints handling procedure is as follows:

○      Complaints are reviewed within 7 days. After that period, we may contact you to request further information. If we accept fault, we will propose a resolution. In any case, we aim to provide a response within 21 days.

○      If You have a complaint in relation to Our handling of Your Personal Information, You should contact us at info@voicesforgippsland.com.

○      If You are not satisfied with Our response to Your complaint, You may refer your complaint to the relevant external dispute resolution organisation in Your area.

Contact Us

You can contact Us about this Privacy Policy at info@voicesforgippsland.com.